Issuance Number: 2023-05

Date: June 9, 2023

To: Workforce Partnership WIOA Subrecipients

From: Angel Stancer, Senior Manager of Business Services

Subject: Operations Manual Update: Chapter 11. Business Services Policy and Procedures & Attachments


This operations issuance is to notify WIOA subrecipients of updates the Operations Manual, Chapter 11. Business Services Policy and Procedures and its attachments. Chapter 11 provides guidance on tracking and reporting business services activities.

This update includes changes to the process for submitting the Business Services Effectiveness In Serving Employers quarterly report.


Effective June 12, 2023 all WIOA Subrecipients are required to submit their quarterly report to If you have any questions regarding this issuance, please contact your Contract Administrator at (619) 228-2900 or email


  • To access the chapters and their attachments, go to and click on the collapsed menu icon located on the top right hand side of the webpage.
  • Click on “Operations Resources” section.
  • Click on “Operations Manual” to see the list of chapters and operational issuances.
  • Click on “Chapter 11. Business Services Policy and Procedures | Attachments” to view the policy and attachments.