Customized Training

Customized Training (CT) reimburses employers up to 50% of the cost associated with training new or incumbent workers. To use CT funds for new hires, employers must source from the America's Job Center of California (AJCC) network. To use CT funds for existing or incumbent workers, employers must be in the retail industry (have a storefront, sell goods or conduct e-commerce) or be at-risk of laying off employees unless training is provided.

CT is best used when an employer wants to train more than one individual.

How does it work for new hires?

  • The employer determines how many people will be trained and who will conduct the training (i.e., internal or external training provider)
  • The employer must source participants who are eligible for Workforce Innovation and Opportunity Act (WIOA) funds from an AJCC
  • Participants who complete CT are expected to be hired in positions earning hourly wages of $13.09 or more per hour (wages may not be less than the current industry standard)
  • The employer receives reimbursement checks during intervals of the training and a final check when training completers are hired
  • State-mandated training (e.g., sexual harassment) will not be reimbursed

How does it work for incumbent workers?

  • The employer determines how many of their existing workers will be trained and who will conduct the training
  • The employer must be a retailer; if not, an employer in another industry may receive CT funds if their workers are at risk of losing employment and need upskilling
  • Employers must provide workers who complete the CT with one of the following:
    • An increase in wages
    • Promotion to another position or change in title
    • Change from part-time to full-time
  • The employer receives reimbursement checks during intervals of the training
  • State-mandated training (e.g., sexual harassment) will not be reimbursed

What documents are needed?

Employers must fill out a Customized Training preliminary questionnaire and application to request CT funds. The CT application requires the following information:

  • Proof of workers’ compensation insurance (policy number and effective dates)
  • Proof of public liability insurance
  • Proof of property damage insurance
  • Current W-9
  • Statement of need for CT
  • Training program information 
  • Descriptions of positions to be filled or retained with CT
  • Recruitment plan of eligible participants
  • Training provider’s information — if training is conducted by a third-party trainer

How do employers get started?

  • To request a Customized Training application, contact SDWP’s Business Programs Team at business@workforce.org