Customized Training (CT) is designed to meet the unique training needs of an employer or a group of employers. CT reimburses employers up to 50% of the cost associated with training prospective (new) workers or incumbent workers. CT is business-driven where the employer decides who will provide the training (e.g., external trainer, internal manager), what curriculum will be used, and which workers will be trained. Prospective or incumbent workers benefit by learning new skills and obtaining or retaining employment after successful training completion. Upon entering a CT Agreement with the San Diego Workforce Partnership (SDWP), the business commits to hire or—in the case of incumbent workers—retain individuals who successfully complete training.

CT is best used when an employer wants to train more than one individual.

How does it work for new hires?

  • The employer determines how many people will be trained and who will conduct the training (i.e., internal or external training provider)
  • The employer must source participants who are eligible for Workforce Innovation and Opportunity Act (WIOA) funds from an AJCC
  • Participants who complete CT are expected to be hired in positions earning hourly wages of $15.99 or more per hour (wages may not be less than the current industry standard)
  • The employer receives reimbursement checks during intervals of the training and a final check when training completers are hired
  • State-mandated training (e.g., sexual harassment) will not be reimbursed

How does it work for incumbent workers?

  • The employer determines how many of their existing workers will be trained and who will conduct the training
  • The employer must be a retailer; if not, an employer in another industry may receive CT funds if their workers are at risk of losing employment and need upskilling
  • Employers must provide workers who complete the CT with one of the following:
    • An increase in wages
    • Promotion to another position or change in title
    • Change from part-time to full-time
  • The employer receives reimbursement checks during intervals of the training
  • State-mandated training (e.g., sexual harassment) will not be reimbursed

What documents are needed?

Employers must fill out a Customized Training preliminary questionnaire and application to request CT funds. The CT application requires the following information:

  • Proof of workers’ compensation insurance (policy number and effective dates)
  • Proof of public liability insurance
  • Proof of property damage insurance
  • Current W-9
  • Statement of need for CT
  • Training program information
  • Descriptions of positions to be filled or retained with CT
  • Recruitment plan of eligible participants
  • Training provider’s information — if training is conducted by a third-party trainer

How do employers get started?

Employers must meet with a Business Services Consultant from the Career Center to complete the CT Application or Contact SDWP’s Business Programs Team at business@workforce.org for more information.

The following types of CT applications are available for: