Retail Industry Fundamentals training and credential program

The San Diego Workforce Partnership has partnered with the National Retail Federation Foundation to offer RISE Up, a 15-module training program and credential that prepares job seekers for positions in retail—including distribution centers, stores and call centers—and lays a foundation for lifelong growth. Subject areas cover retail tools and technology, customer service, inventory, retail math and interviewing—transferable skills vital for professions inside and outside the industry.

Modules in the course:

  1. Retail industry fundamentals
  2. Retail soft skills
  3. Tips and tricks to succeed
  4. Company and product knowledge
  5. Communication
  6. Teamwork
  7. Problem-solving
  8. Retail tools and technology
  9. Customer service
  10. Product sales
  11. Inventory tracking
  12. Workplace safety
  13. Payment procedures
  14. Getting ready for your retail journey
  15. Starting your new job

Job Seekers

To qualify, applicants should:

  • Reside in the County of San Diego
  • Be age 15 or older
  • Be English proficient
  • Be computer literate

Contact for more information.



SDWP is looking for employers interested in training their incumbent workers at no cost.

Complete this form or contact for more information.


Retailers that support or recognize this credential:

  • Ashley Stewart
  • BJs
  • Brooks Brother’s
  • Disney Store
  • HSN i
  • Kroger
  • L.L. Bean
  • Lowe’s
  • Macy’s
  • Neiman Marcus|Group
  • Pilot Flying J
  • Target
  • The Container Store
  • The Home Depot
  • Tractor Supply Co.
  • Under Armour
  • Vera Bradley
  • Walmart
  • Wendy’s
  • White Castle
  • Williams-Sonoma